At Radiant Labs, customer satisfaction is an important part of our commitment to quality. We stand behind our products and aim to ensure that every customer has a positive experience when purchasing from our store.
If for any reason you are not completely satisfied with your purchase, we offer a return policy that allows eligible items to be returned within 90 days of delivery.
Return Process
To begin a return request, customers should contact our support team and provide their order number along with a brief description of the reason for the return.
Once the return request has been reviewed and approved, customers will receive instructions on how to send the product back to our return facility.
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refund Processing
After the returned item has been received and inspected by our team, a refund will be processed to the original payment method used during checkout.
Refunds typically appear in the customer’s account within 5–10 business days, depending on the policies of the financial institution involved.
Shipping fees are generally non-refundable unless the return is the result of a shipping error or a damaged product.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery and include photos of the item and packaging. Our team will work quickly to resolve the issue and arrange a replacement or refund if necessary.
Contact Information
For all return and refund inquiries, please contact:
Our support team typically responds within 24–48 hours during business days.
Radiant Labs is dedicated to providing customers with both high-quality skincare and reliable service.