At Radiant Labs, we are committed to delivering your order with care, reliability, and efficiency. We understand that when customers choose our products, they expect not only high-quality skincare but also a smooth and dependable delivery experience.
This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders placed through the Radiant Labs website are carefully reviewed and processed by our fulfillment team.
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, product launches, or seasonal promotions, processing times may be slightly extended. Our team works diligently to ensure that each order is prepared accurately and packaged securely before leaving our facility.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Once an order has been prepared for shipment, customers will receive a shipping confirmation email containing tracking information.
Shipping Timeframes
After an order has been shipped, delivery times generally range between 5–12 business days, depending on the destination and the shipping carrier.
Shipping times may vary due to factors outside of our control, including:
• Carrier delays
• Customs processing for international shipments
• Weather conditions
• High seasonal shipping volume
While we strive to meet our estimated delivery timeframes, these circumstances may occasionally extend transit times.
Order Tracking
Radiant Labs provides tracking information for every shipped order.
Once your order leaves our fulfillment center, you will receive an email containing a tracking number that allows you to monitor the progress of your shipment. Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active after the package has been dispatched.
If you have not received tracking information within 3 business days after placing your order, please contact our support team for assistance.
International Shipping
Radiant Labs proudly serves customers worldwide.
International shipments may be subject to customs procedures, import duties, or local taxes imposed by the destination country. These charges are determined by local authorities and are the responsibility of the recipient.
Customs clearance processes may also affect delivery timelines for international orders.
Address Accuracy
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
Radiant Labs cannot guarantee successful delivery if an incorrect or incomplete shipping address is provided. If an address error is discovered after placing an order, customers should contact our support team as soon as possible to request an update.
Once an order has been shipped, address modifications may no longer be possible.
Lost or Delayed Shipments
Although shipping issues are rare, delays may occasionally occur due to factors beyond our control.
If your order appears delayed or the tracking information has not updated for an extended period, we recommend contacting the shipping carrier first for additional details. If further assistance is needed, our support team will be happy to investigate the matter.
Radiant Labs is committed to helping customers resolve any shipping concerns as quickly as possible.
Contact Information
If you have any questions regarding shipping or your order status, please contact our support team:
Email: contact@radiantlabs.store
Our customer support team typically responds within 24–48 hours during business days.
At Radiant Labs, we appreciate the trust our customers place in our products. Our goal is to ensure that every order arrives safely so you can enjoy your skincare experience without interruption.