At Radiant Labs, we stand behind the quality of our products and the results they are designed to deliver. Our goal is to ensure that every customer feels confident when choosing Radiant Labs for their skincare routine.
If for any reason you feel that a product does not perform as expected or does not meet the standards we promise, we are here to help.
Our Satisfaction Commitment
If a Radiant Labs product does not work for you as intended, you may request a refund within 30 days of receiving your order. We believe skincare should inspire confidence, and we want every customer to feel comfortable trying our formulas.
Eligibility
To qualify for a refund or exchange:
• The request must be made within 30 days of delivery
• Proof of purchase or order confirmation must be provided
• The product must have been purchased directly from the Radiant Labs website
Our support team may request additional information to better understand your experience and help process your request.
Refund Process
Once your request has been reviewed and approved, a refund will be issued to the original payment method used at checkout. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Exchanges
If you would prefer to exchange a product for another item from our collection, our support team will gladly assist in arranging the replacement.
Contact Our Team
To request a return, exchange, or refund, please contact our customer support team:
Our team typically responds within 24–48 hours during business days and will guide you through the process.